Laboratoire d'innovation de produits naturels

Terms and conditions

TERMS AND CONDITIONS 1. GENERAL INFORMATION 1.1. Scope of the Terms and Conditions Welcome to the webshop of the brand Nature Rawx Life available at naturerawlife.com (hereinafter the “Webshop”). By purchasing the goods offered, you accept the present Terms and Conditions (hereinafter the “TC”). The TC shall apply to all contractual relationships came into being via the Webshop. Therefore, please read the below clauses carefully. The present TC is effective as of April 1st , 2018 until withdrawal. The service provider reserves the right to modify any part of the TC at its sole discretion, by posting the consolidated version of the amended TC to the Webshop. Each order shall be governed by that version of the TC which is available at the Webshop when the given order is placed. 1.2. Information on the service provider (hereinafter: “Nature Raw Life”) • Name of the service provider: Nature Raw Life Kft • Registered office and postal address: 1088 Budapest, Rákóczi út 1-3.EWBC 3. ét, Hungary • E-mail: contact@naturerawlife.com • Registration authority: Ministry of Internal Affairs, Hungary • Tax number: 26240464-2-42 (The service provider is not liable to pay value added tax.) • Name of the professional body (chamber) with which the service provider is registered: Budapest Chamber of Commerce and Industry (1016 Budapest, Krisztina krt. 99., Hungary) http://bkik.hu/language/en/contact/ • Registered office and contacts of the entity providing data hosting services: Shopify Inc. (150 Elgin Street, Suite 800, Ottawa, ON K2P 1L4, Canada) https://www.shopify.com/ 1.3. The products offered In the Webshop, you can purchase products characterized by a unique know how. The products purchased on the Webshop are directly sold by Nature Raw Life. The essential features, characteristics of the products and instructions for their use can be found on the information page of the product concerned. Nature Raw Life is entitled to widen the scope of its goods and/or services or to suspend or fully terminate them.

2. USAGE OF THE WEBSHOP 2.1. Ordering process The following steps are to be taken in order to conclude the contract: 2.1.1. Choosing a product and adding to Cart On the Webshop, you can choose the products to be purchased, for some of them the size and quantity. It is possible to purchase one or multiple items during the same ordering process. After selecting the required items and data, you can put products into the Cart. The actual content of the Cart can be checked by clicking on the Cart icon. By ticking the relevant box on the product pages, you also have the possibility to require additional customisation in relation with the item selected. In that case the purchase price will automatically increase, as described by the “Customisation” page of the Webshop. In your Cart, you are free to delete any item or modify the quantity by clicking on the Remove or Update button. Please note that the items selected are not reserved to you and may be purchased by other customers also. Besides, you can also leave special instructions in connection to your order. 2.1.2. Placing an order You can place an order by clicking on the Check Out icon in your Cart. After this, you will have to provide Nature Raw Life with your billing and delivery data. During the ordering process, you are responsible that the information provided about yourself is true, accurate and complete. Nature Raw Life shall be not responsible for any change in your information, intervened before the delivery of the products ordered. When placing an order, the item selected, its price and the applicable shipping fee (if any) will be indicated. If you have a discount code, you can also enter it into the Discount field. It will reduce the total amount to be paid by clicking on the Apply button. Please note that only customers older than 18 years are allowed to place an order. Besides, Nature Raw Life is entitled to refuse all orders placed via the Webshop which are aiming to support your or any third party’s commercial activity. Nature Raw Life is selling its products via the Webshop only in small quantities. Should you have any commercial inquiry, please feel free to contact Nature Raw Life directly. 2.1.3. Order completion and payment As for the available payment method; you can pay the total price of your product online with your credit card or through Paypal, by clicking on the Complete order button which will navigate you to the payment gateway page. While completing your order, by navigating through the pages “Cart → Customer information → Shipping method → Payment method”, you always have the possibility to edit the information previously provided and navigate back to the previous page. 2.1.4. Order confirmation After the order completion and payment, you will receive an order confirmation via e-mail without delay which will contain the summary of your purchase. Besides, the payment gateway service provider will also send you an e-mail confirmation after you successfully used your debit card for payment (for further information, see clause 3.2. below). Please note that Nature Raw Life shall be not liable for non-confirmation or late confirmation, if it is due to an incorrect e-mail address provided by you during the ordering process, or that your e-mail inbox is full or in case of any other technical issues emerging on your side. Please note that Nature Raw Life reserves the right to: 3 i. reject any order which has been already confirmed. In such case Nature Raw Life will inform you without delay and will also refund the whole amount already paid by you without delay, but not later than 30 days. ii. correction, in case any defect occurs in 4 through the shipping company. Nature Raw Life suggests that you call your local customs office if you would like more information on customs duties in your country. 3.2. Currencies and payment method The default currency in the Webshop is EUR, but you can switch the currency to other available options included in the list. Nature Raw Life process the orders in EUR. In case the items in the Cart are displayed e.g. in GBP or HUF, you will also checkout using EUR at the most current exchange rate. Nature Raw Life accepts VISA, MasterCard/Maestro and American Express debit cards and any other payment methods which may be expressly indicated in the Webshop from time to time. The payment gateway of the Webshop is powered by PayPal and / or SimplePay (run by OTP Mobil), ensuring that all transactions are encrypted and secure. Please note that Nature Raw Life shall not be liable for any delay or non-delivery in case the issuer of your payment card refuses to authorize the payment to Nature Raw Life. 3.3. Other questions The package dispatched will include your invoice. Nature Raw Life shall be not liable for refusing the order and delivery of a product which was ordered at a clearly incorrect purchase price indicated in the Webshop (e.g. an incorrectly low purchase price due to an eventual system malfunction). The order confirmed by Nature Raw Life at a clearly incorrect purchase price shall be deemed as a null and void contract. In such cases Nature Raw Life offers to deliver the product at the correct purchase price and you are entitled to withdraw your order concerning that product. 4. SHIPPING POLICY 4.1. General information regarding shipping Nature Raw Life is shipping in europe. The delivery of the products is made by third party transport organizer(s) as service provider(s) of Nature Raw Life who deliver(s) the products in Europe  through recognized courier companies such as Colissimo, TNT or UPS. Shipping to P.O. Box addresses is not possible. 4.2. Shipping fees and delivery times As some of the products offered by Nature Raw Life are handmade and individually produced, the total delivery times will be calculated on the basis of two time scales: (i) the estimated production time of the product ordered which is generally 2 weeks and in addition (ii) the delivery time after production. The detailed and actually applicable shipping terms can be found on the “Info / Shipping” page of the Webshop. Nature Raw Life is aiming at fulfilling your order in the time scale indicated but cannot take responsibility if the delivery time is longer than indicated. Similarly, Nature Raw Life uses all reasonable efforts to ensure that your order is delivered within a specified time period, but cannot take responsibility for late deliveries due to circumstances outside of its control. Nature Raw Life will do its best to inform you of any unexpected delay. Please note that the above delivery times do not include Saturday, Sunday, and national / bank holidays or other non-working days of Hungary. Please also note that orders placed after 10th of December might not be delivered before Christmas, so Nature Raw Life encourages you to place your order as soon as possible to ensure an on-time delivery for Christmas. 5 4.3. Shipping fees in case of returns In case of returning products to Nature Raw Life, you shall pay for such shipping fees and you may choose any delivery company you wish. In case of returning a defective item, the shipping fee related to the return is paid by Nature Raw Life. 5. RETURN POLICY 5.1. Right of withdrawal within 14 days You have a right of withdrawal which you can announce without reasoning within 14 (fourteen) days following the reception of the item ordered. You may announce this right in an expressed statement sent to the central e-mail address ( ) of Nature Raw Life within the above 14 (fourteen) day deadline. In such case, you shall send back the concerned item to Nature Raw Life without delay, but not later than within 14 (fourteen) days from the announcement of your withdrawal. This deadline shall be regarded as being complied with if you dispatch the given item before the 14 (fourteen) days expired. You shall send back the item via the courier service chosen by you and you will be responsible for all return shipping costs. Nature Raw Life shall not pay for the shipping fees, unless the product is defective and this is the reason of the return. Delivery address of all returns: Nature Raw Life 1088 Budapest, Rákóczi út 1-3., EWBC 3. ét., Hungary 5.2. Refunds As soon as Nature Raw Life receives the returned item, a quality control procedure takes place in order to determine the appropriateness of the returned item. Please note that you are responsible for the amortization of the products as a result of the use of the product which exceeds the necessary measure in order to assess the nature, the characteristics, and wear/operation of the item. Returned items that are used in excess of the above or damaged may not be accepted and your refund shall be partially or entirely refused. Nature Raw Life will notify you on the approval or partial / entire rejection of your refund within 30 days from the receipt of the returned product. In case of acceptance, Nature Raw Life shall refund the reduced or full amount (initially paid by you in connection with the returned item) in the same way as the original method of your payment was made. However, unless the item is defective, this refund shall not include the shipping fee paid by you in relation with the return. Besides, the basis of all refunds is the original price that you have paid for the purchased item, i.e. in case of a sale item Nature Raw Life will be able to refund maximum the sale price of the given item. 5.3. Excluded cases Any item returned exceeding the deadlines described in clause 5.1. will not be eligible for a refund. Please note that you are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you. For this reason, the refund of all customised products (see the “Customisation” page) is excluded. Please also note that the right of withdrawal cannot be exercised by a non-consumer entity (i.e. by an enterprise), which acts in the scope of its profession, independent occupation or its business activity. 6 5.4. Exchange If besides exercising your right of withdrawal, you would like to exchange the product ordered as well, please indicate it in the announcement to be sent within 14 (fourteen) days following the reception of the item ordered, as described in clause 5.1. herein above. In such case, provisions set forth in the present clause 5 (“Return Policy”), including in particular the deadlines, conditions of refund and excluded cases shall also apply (with appropriate modifications) for exchanging a product. If you wish to proceed to an exchange, you will need to return the unwanted original item for a refund, and place a new order. 6. LIABILTY 6.1. Liability for defective items Liability for defective items (in Hungarian: “kellékszavatosság”) means that in case of defective performance (in Hungarian: “hibás teljesítés”) you are entitled to make a claim for defective items against Nature Raw Life, as set forth by the Hungarian Civil Code. Upon your request, you are entitled to make the following claims: if an item is defective due to a manufacturing fault, Nature Raw Life will offer to repair the item or exchange it. If it cannot be repaired or the same item is not available, you are entitled to a proportional price reduction or to have it repaired it by yourself or a third party approved by Nature Raw Life and Nature Raw Life shall pay for the repair, or to a full refund (i.e. the purchase price and the relevant shipping fee). Please note that you are not entitled to a full refund if the lack of conformity is minor. You are entitled to modify your claim chosen, but you are responsible for the costs imposed by this modification, except it was caused by Nature Raw Life. You shall inform Nature Raw Life about the defect without delay, but not later than within 2 (two) months from the date of its discovery at the latest. After the expiry of this 2 (two) year period following the date of delivery, you are not entitled to make any claims on the basis of the liability for defective items. Within the first 6 (six) months from delivery you shall inform Nature Raw Life about the defect and confirm that the item was provided by Nature Raw Life. Within this 6 (six) month deadline there is no other condition to make your claim on the basis of the liability for defective items. However, after the expiry of this 6 (six) month period, you are also required to prove that the defect discovered by you has already existed at the date of delivery. 6.2. Product guarantee All private person purchasers shall also have a right to make a claim against Nature Raw Life for defective products as described in the present clause. Product guarantee (in Hungarian: “termékszavatosság”) means that if a product is defective, you are entitled only to choose to have it repaired by Nature Raw Life or require Nature Raw Life to exchange the product. You shall inform Nature Raw Life about the defect without delay, but within 2 (two) months from the date of its discovery at the latest. You are required to prove the defect and the product is deemed to be defective only if (i) it does not meet the quality requirements applicable by law to the particular product, or (ii) it does not have the characteristics set out in the description of the product delivered by Nature Raw Life. You are entitled to make your claim against Nature Raw Life within a 2 (two) year period following the date of delivery. Please note that according to the Hungarian Civil Code, you need to choose between your rights described in clauses 6.1. and 6.2., i.e. making a claim against Nature Raw Life on the basis of the liability for defective items (in Hungarian: “kellékszavatosság”) or product guarantee (in Hungarian: “termékszavatosság”). Therefore, you are not entitled to make a claim against Nature Raw Life on the basis of both clauses. 7 6.3. Other questions 6.3.1. In connection to clauses 6.1. and 6.2. The above provisions in clauses 6.1. and 6.2. shall apply only to consumers. (Consumer is a private person acting out of the scope of his/her profession or his/her business activity. As for non-consumer buyers, different provisions of the Hungarian Civil Code shall apply.) Please note that Nature Raw Life is not liable for damages resulted from natural amortization, defect or negligent use, abnormal consumption or misuse or any other treatment that is not suited to the product description. 6.3.2. In connection with data provided by you If you provide invalid or non-existent data during the ordering process, the contract with Nature Raw Life shall be considered as null and void. Nature Raw Life excludes its liability for the case you use a third-party person’s data to purchase a product. Nature Raw Life is not liable for damages occurred due to the fact that any of your passwords became available to a third-party person out of the scope of the responsibility of Nature Raw Life. Nature Raw Life shall not be liable for late delivery if it was caused by incorrect and incomplete data provided by you. 6.3.3. Limitation of liability Please note that Nature Raw Life is not liable for the case when its suppliers do not fulfill or essentially modify their obligations towards Nature Raw Life. Nature Raw Life also reserves the right to partially or entirely refuse the confirmed order, after consulting with you. Nature Raw Life does not make any particular promises in connection with the goods / services offered, besides the expressed terms and conditions in the present TC. Nature Raw Life does not undertake any responsibility for the goods’ / services’ content, functioning, reliability, availability and ability to meet your needs. Nature Raw Life excludes all forms of warranty to the extent permitted by law. The liabilty and losses and damages to be eventually compensated by Nature Raw Life relating to claims is the amount you have paid for the goods / services. Nature Raw Life is not responsible in any case for reasonably unforeseeable losses and damages. The risk of loss and title for the items ordered pass to you upon the delivery to the carrier. Nature Raw Life cannot guarantee that the Webshop will operate continuously without any interruptions and errors due to the connection to the Internet or to any circumstances falling under the scope of responsibility of third parties, such as the entity providing data hosting services. 7. MISCELLANEOUS 7.1. Complaints Nature Raw Life will seek to achieve a friendly settlement of any complaint you may have through negotiation. You may announce your complaint any time in writing via , the central e-mail address of Nature Raw Life. Nature Raw Life will answer every written complaint in writing without delay, but not later than within 30 (thirty) days from reception. In case Nature Raw Life does not accept your complaint, it will give a reasoning thereof. Besides, you can turn with your complaint also to the below competent bodies. 8 i. The competent unit of the Hungarian Consumer Protection Authority: Budapest Főváros Kormányhivatala, Fogyasztóvédelmi Főosztály, XVI. Kerületi Hivatal (Hatósági Osztály 2.) Address: 1163 Budapest, Karát utca 18., Hungary Phone: +361 401 1604 E-mail: fogyasztovedelem@16kh.bfkh.gov.hu ii. The Hungarian Conciliation Body (according to the registered seat of Nature Raw Life): Budapesti Békéltető Testület Address: 1016 Budapest, Krisztina krt. 99. Phone: +361 488 2131 Fax: +361 488 2186 E-mail: bekelteto.testulet@bkik.hu All Hungarian Conciliation Bodies are listed at: http://www.fogyasztovedelem.kormany.hu/node/8579 7.2. Applicable law and jurisdiction The present TC, as well as the contractual relationship between you and Nature Raw Life shall be governed by the laws of Hungary. Any dispute between you and Nature Raw Life shall be submitted to the competent Hungarian courts. If Nature Raw Life does not exercise any of its right arising from the present TC or other policies or legal provisions, this non-exercise shall not be considered as a waiver of such right. Any waiver shall be made in writing. When Nature Raw Life shall not insist strictly on a given provision of this TC, this shall not imply that Nature Raw Life renounces its insistence on the strict compliance of such provision. 7.3. Intellectual property All content included on the Webshop and / or relating to the products and services of Nature Raw Life in any manner, such as texts, logos, brand name, graphics, designs, images, photos, videos, audio clips, digital downloads and data compilations, etc. are the property of Nature Raw Life or its content suppliers and are subject to copyright protection. By purchasing a product, you do not acquire any ownership of intellectual property. Nature Raw Life reserves the right to every content included on the Webshop and / or relating to its products and services. It is prohibited to download, to store electronically, to process or to transfer the content on the Webshop in whole or in part without the prior written consent of Nature Raw Life. Commercial / brand name, logos, trademarks and trade dress of Nature Raw Life may not be used in connection with any product or service that is not Nature Raw Life’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Nature Raw Life. All other trademarks not owned by Nature Raw Life that appear on this Webshop are the property of their respective owners, who may or may not be affiliated with, connected to Nature Raw Life. 7.4. Data protection For data protection related information, please see the separate Privacy Policy. NAIH (Hungarian National Authority for Data Protection and Freedom of Information) registration number: NAIH-135708/2017.